HELLE LIFETIME WARRANTY
Each Helle knife come with what we call a lifetime warranty matching the expected lifetime on the products. Using it the right way and maintaining it has a direct effect on the products lifetime.
We warrant the product to be free from defect for the lifetime of the product. The Helle warranty covers manufacturing defect and does not cover misuse or negligence on maintenance.
It does not cover:
- Damage caused by accident
- Improper care or lack of maintenance
- Normal wear and tear
- Breakage due to batoning
- After-market modifications
Warranty claim items should be:
1. Returned to place of purchase
a. If not possible returned to the appointed partner representing the country/region where you are located. Please see list below.
2. Include a written description of the reason for the warranty claim with the following information.
a. How the knife was used when it broke
b. Date of purchase
c. Name and adress of the store where knife was purchased.
d. Address to the owner of the product for return purposes.
e. Your Email
f. Your Phone number
Please be aware that Helle does not pay for inbound shipping.
Please use mailing services offering tracking information and retain tracking information, as we are not responsible for lost inbound shipments.
Approved warranty claims are for replacement products only. If an exact replacement is not available, Helle reserves the right to replace with a similar valued item. Warranty decisions by Helle are final and cannot be disputed.
Only warranty claims presented with the above information will be handled.
Use your Helle knife with care and for the intention it has been made. Helle makes cutting tools for carving and woodwork.
Please don’t use Helle knifes for batoning. Especially not stick tang knifes. A knife used for batoning will not be approved as a warranty claim
Helle will not replace knifes that have been lost or handle warranty claims based on pictures only. Although a picture can often help us determine if there is cause for replacement or not to save time and money. If you are uncertain if the knife can be allowed for a warranty claim just send us an email including photos and the above information.
For warranty service if the store where you purchased your knife is not responding please connect via our Distributor list. If neither respond, please send an email to firstname.lastname@example.org